Other Ones Foundation, Inc.

Crisis Intervention Specialist

Austin, TX
Full Time
Non-Profit
Entry Level
Crisis Intervention Specialist

Join us in building a community where our clients, staff, and supporters find common ground and grow together. 

The Other Ones Foundation (TOOF) is a nonprofit that offers safe and dignified shelter, paired with vocational training, to create reliable pathways to housing and independence for our unhoused neighbors. TOOF represents a community where no one lives in the margins; where all people are inherently valued.
Website:  Nonprofit Offering Aid To People Experiencing Homelessness

Job Summary
The Crisis Intervention Specialist (CIS) will ensure the general safety and security of our community and staff. This role requires a strong presence, excellent observation skills, and the ability to respond effectively in emergency or crisis situations.  Additionally, the CIS must engage others with compassion and dignity.

Essential Responsibilities
  • Conduct regular patrols of the community and monitor security cameras to maintain safety and security; able to determine if something is wrong or is likely to go wrong, and take a proactive approach to address the concern.
  • Greet visitors, verify their identity, and determine their business need to access the community.
  • Engage with clients in a respectful and compassionate manner to build rapport; Provide clients with program information, guidance, and support.
  • Respond to conflicts or disputes among community members leveraging de-escalation techniques, mediation, and conflict resolution strategies.
  • Collaborate and communicate with other departments to help address the complex needs of clients and ensure the overall safety and security of the community and staff.
  • Provide supportive community services based on traditional community-policing principles utilizing person-centered, strengths-based, trauma informed, and a harm-reduction perspective. 
  • Provide first aid or rescue assistance in emergencies; Dispatch and collaborate with emergency services and responders.  Must be able to remain calm in an emergency situation.
  • Document incidents, observations, and interventions accurately, thoroughly, and timely; must adhere to organizational confidentiality policies and procedures. 
  • Perform other related duties as requested

Minimum Qualifications and Skills
  • Minimum of 6 months experience in a security or clinical health setting
  • Exceptional surveillance and observation skills
  • Strong verbal, written, and interpersonal communication skills
  • Ability to maintain professional boundaries, engagement skills, de-escalation, and conflict mediation with a challenging population or in a stressful environment
  • Ability to collaborate and problem-solve
  • Valid Driver’s License and ability to be insured by our carrier
  • Basic computer skills
  • Reliable transportation and attendance

Physical Demand Description
  • Ability to sit, stand, bend, kneel, crouch, climb stairs or ladder, and type (computer)
  • Ability to speak, hear, and see (during the day or nighttime)
  • Lift up to 35lbs

Preferred Qualifications & Skills
  • High School Diploma/GED or above
  • Experience working with individuals who are homeless and/or at risk of homelessness 
  • Knowledge of Harm Reduction principles and practices 
  • Knowledge of legal guidelines for patrolling
  • Valid security guard licenses and/or certification
  • Familiarity with report writing

Supervisor / Reports to
Program Manager, Crisis Intervention

Salary
$24.12/hour (Annualized $50,169)

Employment Status and Schedule
Full-Time, 40 hours/week
2nd Shift: 3PM-11PM (5 consecutive work days)
Our facilities run on a 24/7 schedule.  Your assigned shift may fall on a weekend or holiday.  We offer a 10% differential pay for weekends and hours between 7PM- 7AM.  We offer double time for worked holidays.
 
Location
Esperanza Community, 780 Highway 183 S, Austin, TX 78741

Benefits offered to Full-Time Employees
Medical, Dental, Vision
Group Term Life, Life Insurance Buy Up, Short Term Disability, Long Term Disability, Critical Illness
Flexible Spending Account
Employee Assistance Program (EAP)
Paid Time Off
Paid Parental Leave
Paid training and professional development opportunities
401K Plan


TOOF is an Equal Opportunity Employer committed to embracing diversity. The essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. Our organization is a fair chance hiring employer.  Once a conditional offer of employment has been made to an applicant, the applicant will be subject to a background check/investigation in accordance with the federal, state, or local compliance.
 
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